Frequently Asked Questions (FAQs)
Welcome to AyatTour’s Frequently Asked Questions section. Here you’ll find quick answers and useful information about bookings, flights, baggage policies, visas, and more. If you don’t see what you’re looking for, our customer support team is always here to help.
What’s included in your Umrah packages?
Our Umrah packages include everything you need for a smooth journey – confirmed flights, comfortable hotel bookings, fast visa processing, reliable transport, guided tours, and meal services.
Can I personalise my Umrah trip?
Yes, absolutely. We understand that every pilgrim’s needs are different, so our packages can be tailored to suit your budget and preferences.
Do I need an Umrah visa?
Yes, all travellers must have a valid Umrah visa to enter Saudi Arabia. The process can sometimes be tricky, but our experts are here to handle it for you quickly and without hassle.
How do I book an Umrah package with AyatTour?
Booking is simple. Visit our website, choose your preferred package, and fill in the enquiry form. Our support team will then get in touch to finalise your booking and guide you every step of the way.
Can I select my own hotel?
Yes, you can. We offer a wide choice of hotels, from budget-friendly 3-star stays to luxury 5-star properties, all located close to the Haram for easy access.
Will I receive guidance during my Umrah?
Of course. Our experienced team provides full support and guidance throughout the journey to make sure you perform your Umrah with peace of mind.
What payment options are available?
We offer flexible payment methods including debit/credit cards, bank transfers, and cash payments.
Do you offer family packages?
Yes, we do. Our family Umrah packages are designed to make travelling with loved ones easy and comfortable, with options ranging from standard to luxury stays.
How long does the Umrah trip usually last?
That depends on the package you choose. Most of our packages cover 7, 10, or 14 days, but you can extend your stay if you wish.
Do you provide group Umrah packages?
Yes, we arrange group packages that include shared accommodation, guided assistance, and discounted rates for group bookings.
Can you arrange direct flights?
Where possible, we do arrange direct flights from major cities to Jeddah or Madinah for a more convenient journey.
Are Ziyarat tours included?
Yes, we offer guided Ziyarat tours in both Makkah and Madinah so you can visit important historical and religious sites.
Are meals included in the packages?
Many of our packages include daily meals. However, if you prefer, we can customise the package to suit your dining requirements.
I’m travelling for the first time – will I get support?
Yes, definitely. We provide full guidance for first-time travellers, from how to wear Ihram to performing each step of Umrah properly.
Is transport included?
Yes. Our packages include airport transfers, hotel shuttles, and transport between Makkah and Madinah, either private or shared depending on your package.
Do you offer VIP or luxury Umrah packages?
Yes, we have exclusive VIP packages with 5-star hotels near Haram, private transport, direct flights, and personalised services.
What documents do I need for an Umrah visa?
You’ll need a valid passport with at least 6 months’ validity, recent passport-sized photos, a copy of your ID card, and proof of vaccination where required.
Can I extend my stay in Saudi Arabia?
Yes, in some cases your stay can be extended. Our team can assist with the necessary arrangements if you’d like to remain longer.
Do you have special packages for Ramadan?
Yes, we offer tailored Umrah packages for Ramadan, including the last 10 days which are particularly popular. Early booking is advised.
Do you provide assistance for elderly pilgrims?
Absolutely. We offer wheelchair services, comfortable hotels, and personal guidance to make sure elderly travellers perform Umrah with ease and comfort.
